2012 was 'best year' for Graham Penny Estates
A DERBY estate agent has defied market conditions by achieving 65% growth during 2012.
Graham Penny Estates, based in St James' Street, has enjoyed its most successful year since it was launched in April 2009.
The sister company to Graham Penny Auctions completed deals on more than 200 properties in 2012, up from 129 in the previous year.
The business, headed by Robert Stone, has one of the highest sale-to-stock ratios among county agents with a conversion rate of 57%.
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In recognition of the estate agency's success, Mr Stone has been made a director.
He attributes the company's success to experience in the market and a comprehensive service for homeowners. Mr Stone said: "I am delighted at the success that Graham Penny Estates has achieved over the past three-and-a-half years.
"We pride ourselves on offering good old-fashioned face-to-face customer service, coupled with a realistic pricing structure and experience of how to negotiate on a sale.
"Over the years, my team has amassed a vast amount of experience and market intelligence, which enables us to offer an unrivalled level of service.
"We have numerous 'thank you' cards in the office, which support the fact that you can't beat dealing with people – rather than faceless computers."
Also part of the team are sales manager Annette Williams and full-time negotiator Stephanie Watson.
The managing director of the company is auctioneer Graham Penny.
He said: "Graham Penny Estates was launched in response to increasing demand from both private and commercial clients who wanted to sell properties by private treaty as well as auction and preferred the convenience of placing properties with one company.
"Robert has done an excellent job in developing the business and recruiting some of the most experienced people in the industry. This has reinforced the group's reputation for excellence.
"I am delighted to announce his appointment as director."
Graham Penny Auctions and Estates acts for both private individuals and institutions selling a wide range of interests.
This ranges from investment properties and vacant houses to building plots and commercial investment properties.