Alvaston bus users to get free travel after Arriva "failed to run services properly"
THE bosses of Arriva's bus operations in Derby have been ordered to give passengers free travel for 12 months from March 1, following a public inquiry into the company's failure to run two local services properly.
North West Traffic Commissioner Beverley Bell made the ruling after hearing that the firm did not give the correct legal notice for changes to routes running between Alvaston and Derby.
The decision, issued this week in writing, means that Arriva Derby will be prevented from charging passengers who board the 44 and 45 services at any point, providing they are due to arrive in Derby after 7pm.
Directors from the firm were called to a regulatory hearing before the Traffic Commissioner in December, after acknowledging that the company had failed to tell Mrs Bell – and its passengers – that the stopping point of the services had changed.
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They were registered and advertised as terminating at Derby bus station when in reality the buses were stopping on Albert Street, in order to connect with another service provided by the firm.