Alvaston bus users to get free travel after Arriva "failed to run services properly"
THE bosses of Arriva's bus operations in Derby have been ordered to give passengers free travel for 12 months from March 1, following a public inquiry into the company's failure to run two local services properly.
North West Traffic Commissioner Beverley Bell made the ruling after hearing that the firm did not give the correct legal notice for changes to routes running between Alvaston and Derby.
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Arriva
The decision, issued this week in writing, means that Arriva Derby will be prevented from charging passengers who board the 44 and 45 services at any point, providing they are due to arrive in Derby after 7pm.
Directors from the firm were called to a regulatory hearing before the Traffic Commissioner in December, after acknowledging that the company had failed to tell Mrs Bell – and its passengers – that the stopping point of the services had changed.
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They were registered and advertised as terminating at Derby bus station when in reality the buses were stopping on Albert Street, in order to connect with another service provided by the firm.
7 Comments
by IanCrompton
Thursday, February 21 2013, 9:10PM
“When I go on the 44 bus, I ask for a return into town. The driver says, we don't do returns. Why not ? I explain that I only want to go into town, and then return back to where I have started. I am told I have to buy a day ticket. But I don't want a ...... Then, I can't buy a return ticket or a day ticket for a child, I can only buy a single. Why is this ? I still ask for two returns into town, just to be awkward.
The free bus sounds good, but last time I turned up at 7:05pm for the 7:10, I then waited for 35 minutes. If they are not making any money, there will be even less incentive for the bus to turn up. Will there be one bus a week ?”
by retiredgrumpy
Thursday, February 21 2013, 2:56PM
“Just the ticket!”
by dianae
Thursday, February 21 2013, 2:26PM
“Free one way - pay to get back?”
by TomDCFC
Thursday, February 21 2013, 1:23PM
“It only dropped people off on Albert Street (instead of the Bus Station) during the evening runs, hence why it's only applying to evening. (At least one positive is that night outs will be slightly cheaper for bus users!)”
by oscardoodle
Thursday, February 21 2013, 12:59PM
“.....although since with Arriva buses you get nothing for ages then three come along at once, the free 12 month travel will probably mean March April May...........September October November.”
by Tamas
Thursday, February 21 2013, 12:51PM
“Ha ha!”
by DCFCOAP
Thursday, February 21 2013, 12:09PM
“So basicaly evening?
Not when most shops are open or when most would be going to work?”