Dealer review: JCS Kegworth Ltd
WITH customer care satisfaction rates reaching 98%, JCS Kegworth Ltd has a large number of loyal customers who trust its technicians to fix and repair their cars by getting things right first time, every time.
JCS Kegworth has been in business for more than 42 years and has been owned by the same family throughout that time.
As a long-established Fiat dealer and independent Alfa Romeo service specialist, the company specialises in maintaining and repairing cars made by both manufacturers, and the knowledge its team on both marques is considerable to say the least.
Its skilled, experienced and superbly trained technicians have access to the latest manufacturer-specified diagnostic equipment and software so that faults in engine management and safety systems can be accurately traced and corrected.
Whether you own an elderly classic Fiat or Alfa Romeo or one of the latest models to arrive off the production line still covered by its manufacturer warranty, they have all the experience and equipment needed to handle all aspects of repair and servicing.
What's more, their expertise, together with JCS Kegworth's excellent workshop facilities, enables them to provide all-makes servicing and repairs to an equally high standard too, and MoTs on cars and light commercial vehicles are undertaken in-house. Fiat and Alfa Romeo parts and accessories can also be provided, along with products from any other manufacturers.
There are distinct advantages in using the services of a smaller, independent outfit such as JCS Kegworth rather than those offered by a multi-franchised business based who knows where.
There are no glitzy headquarters or a chain of massive glass and chrome units to pay for. This means that JCS Kegworth has more control over its overheads, which can be passed on to customers in the form of lower bills.
JCS Kegworth is therefore able to provide exceptional value for money because it has lower labour charges than those found at most main dealer-type operations. In fact, the company has not raised its labour rates for many years.
Also, the quality of workmanship can more easily be maintained through constant monitoring of the work carried out by this dealership's dedicated technicians.
When it comes to delivering high standards, it helps to have happy, dedicated long-serving staff, and JCS Kegworth tends to keep its loyal team members for a considerable amount of time. Many have been employed for more than 20 years.
Staff training has always been paramount to ensure every member of the team is able to provide outstanding customer care.
It also matters that JCS Kegworth is a local company and that the owners of the business are on site most of the time. They are open to flexible deals on servicing and car sales and welcome the opportunity of a conversation with customers at all times.
Call JCS Kegworth and there is no annoying automated phone system to have to deal with. Your call is taken by an actual person, someone who is friendly, efficient and committed to serving you.
Service manager at the dealership Phill Cassidy said: "Delivering value and high standards of service has been essential to our ongoing success and we'll never forget that. We offer a much friendlier environment in which to carry out the business of maintaining and buying a car. We're genuine people who remind ourselves every day that it is a privilege to have customers who choose us over rivals and who trust us to get things right."
JCS Kegworth sells cars too and has an outstanding selection of nearly-new and high-quality used Fiat and Alfa Romeo models to choose from, all of which will be competitively priced. Car preparation standards are exemplary and you're likely to be impressed with the overall condition of each and every vehicle.
Comprehensive warranties are provided and many cars still retain the balance of the manufacturer warranty. The sales team has access to flexible funding options to help make your next car purchase an easily affordable process.
Log on to www.jcs.uk.net to see JCS Kegworth's stock of fine used cars online – or best of all, visit JCS Kegworth in Station Road, Kegworth (DE74 2FR).
It also provides a daily trade parts delivery service to local garages. Call the Fiat, Alfa Romeo and all-makes parts department on 01509 673345 or the service departments on 01509 672523. You can look forward to talking to real people who will be keen to assist with your enquiry.