Hospitals among UK's best, according to patient survey

Trusted article source icon
Thursday, May 20, 2010
Profile image for This is Derbyshire

This is Derbyshire

PRAISE from patients treated at Royal Derby Hospital during its first year in operation has placed it in the top 20 per cent of hospitals in the country.

A survey of people who stayed in hospital overnight last year found that 52 per cent of patients in Derby rated their treatment as excellent, compared with 44 per cent nationally.

This placed Royal Derby Hospital, which opened last year, and London Road Community Hospital in the top 20 per cent in the country.

Overall, 99 per cent of patients in Derby rated their treatment as fair, good, very good or excellent.

Chief executive of Derby's hospitals Julie Acred welcomed the news.

She said: "We've improved in almost every area, including cleanliness on the wards and privacy and dignity for our patients.

"And we were rated more highly for the information we give out about treatments and conditions."

The annual Inpatient Survey was carried out by the health watchdog Care Quality Commission, with 162 hospital trusts in England taking part.

It covered 10 topics and, in two of these, Derby's hospitals were better than the national average.

The first of those included questions about the ward and hospital.

Above-average results in this area included a score of nine out of ten for giving patients access to single-sex bathrooms, offering them a choice of food, and for keeping wards and rooms clean.

There was also a score of eight out of 10 for staff keeping quiet and not bothering patients at night.

The hospitals were rated better, worse or about the same as the national average but there were no national scores out of 10 to compare with Derby.

The second area in which the city performed above average had questions about leaving hospital, with good results for giving patients information about their medicines.

This achievement was highlighted by the fact that hospitals elsewhere in the country were criticised by the watchdog for failing to give patients enough information about medicines.

In the remaining eight areas of the survey, Derby's hospitals were in line with the national average.

These topics included nurses, doctors, care and treatment, operations, waiting lists, waiting to get a bed once in hospital, casualty and the overall experience.

But director of nursing Em Wilkinson-Brice said staff would continue to strive for improvements.

The questionnaire was sent to 850 patients, with 492 responses returned.

Cynthia Bower, chief executive of the Care Quality Commission, said the survey had shown year-on-year improvements in many important aspects of hospital care.

She said: "Infection control and mixed-sex accommodation have been a big concern for patients, so it's encouraging to see the substantial improvements in these areas."

Derby's hospitals compared favourably to others in the East Midlands in the national patient survey.

In eight of the 10 areas of questioning, Derby's results were in line with the national average.

And in the remaining two areas of "the ward and hospital" and "leaving hospital", the city was above average.

In comparison, the hospitals in Nottingham, Leicester and Lincoln were average in all areas.

Burton's Queen's Hospital was in line with the national average in nine areas and above it for "operations and procedures".

Chesterfield Royal Hospital was also rated above average in this area and for "waiting lists and planned admissions".

3
Tweet this article
Report

3 Comments

  • Profile image for This is Derbyshire

    by Angela, Derby

    Thursday, May 20 2010, 4:50PM

    “I had the misfortune to attend an appointment at the Pain Clinic at the City Hospital. Having been requested to appear early to fill in a survey, reported to reception who duly marked me on her sheet and took a seat. Almost two hours later I walked out. As I went I was asked if I had an appointment, I replied yes almost two hours previously.
    I will not be returning to the place, for any reason. I would rather travel to Nottingham to the Queens Med.”

  • Profile image for This is Derbyshire

    by Carole, Mickleover

    Thursday, May 20 2010, 2:07PM

    “So basically, Derby City Royal is average.

    And as for measuring stats by questioning '1 night stopovers' I'll certainly go back to sleep and wonder why so many words were used to state such a simple message zzzzz”

  • Profile image for This is Derbyshire

    by Tony, Derby

    Thursday, May 20 2010, 1:49PM

    “Over the last year I have had reason to attend the City Hospital [aka The Royal] on about a dozen occasions. With regard to actual treatment I have no complaints, in general I would term it as good.
    However on each occasion I have not been seen at the appointment time, in fact on the last four appointments I was seen 90, 80, 110 and 120 minutes late.
    Delays of these lengths of time can be quite stressful and it doesn't help when there is not even an apology for the delay [I received just one apology on those 4 occasions].
    My actual operations had to be carried out in Leeds and there it was a case of the left hand not knowing what the right was doing, told to attend on one date for a study and operation, when that date arrived I was informed that a study only would be carried out and that I would have attend 2 weeks later for the operation.
    On each of those occasions I was told I would go to theatre by 9.30am, the reality was that I had to sit around in an operating gown until after 2.15pm and on each occasion I had to go without any food for 24 hours as it was gone 5.00pm when I returned from theatre. The food was of poor quality and very small in quantity and on the second occasion all I got was a sandwich at about 8.00pm after asking nurses for something over a period of two hours.
    In both Derby and Leeds I got the impression that there were insufficient nurses to give patients adequate attention.
    Thank goodness that my hospital visits are now at 6 month intervals, I am grateful for the actual treatment I have received but disappointed that appointment times are not usually adhered to and in the case of Leeds they appeared to be lacking in co-ordination between departments and lacking in care and consideration in my case.”

        Your comments awaiting moderation

        Add your comments

        max 4000 characters