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Neil White: Why is it so hard to find an honest and reliable tradesman?

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Monday, December 10, 2012
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Derby Telegraph

I HAVE always believed in supporting the local economy.

Thus, my current car is a Toyota Avensis. It is my third – I bought my first seven years ago when I joined the Derby Telegraph.

  1. Derby Telegraph editor Neil White

    Derby Telegraph editor Neil White

Years ago, when I worked in Birmingham, I drove a Rover, just like my dad.

He has always been big on making sure his hard-earned cash goes into the hands of local people.

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It's a trait I have inherited, although, until now, I haven't had enough disposable income to really make a difference.

Luckily for me, times have changed and I have a decent job (as does Mrs W) and our children are grown up.

I give thanks every day for the good health we have and our wonderful life.

Therefore, I am keen for others to share in our good fortune. Actually, this is only partially true.

The fact is I am hopeless at DIY, don't really have the time to look after our garden properly and neither of us can stand ironing.

So I am happy to pay people to carry out these jobs for us.

However, we have been utterly gobsmacked at how difficult it has been to find reliable tradesmen.

A couple of months back, we needed a decorator to put up some wallpaper and paint our bedroom.

He started the work and then for three weeks he left it unfinished.

Bleary-eyed every morning, I had to run an obstacle course of pasting table, brushes, buckets and a strange device which squeezes the substance which fills holes in walls.

At first we felt sorry for the decorator because we were told he had been ill.

But then he would arrive at the house at 9.30am, give a lame excuse about needing more paper and not appear again until the next day.

He finally finished the job, so we set about finding a carpet.

We were very happy with the one we picked but, sadly, a month later, it still hasn't been delivered.

This would not have been too bad if the fitters had called to inform us of progress.

Sadly, they haven't. Every time they have given us a date of delivery they have simply not rung us. When we have called them, they have given different excuses for a delay.

This week, because we were both busy at work, Mrs W organised someone to do our ironing.

He agreed to return it on Monday. Then Wednesday. It finally arrived on Thursday at 8.30pm.

Oh, did I mention the chap who is meant to be fixing our shower door? He couldn't fulfil his arranged appointment on Wednesday evening because he had to go Christmas shopping with his wife!

It took us ages to find a reliable gardener and even though we have now found one who does very professional work, he doesn't always turn up when he says he will.

I reiterate that I am willing to pay a fair rate for a good job and will recommended those who impress but so many have failed to do so.

At such difficult times, I find poor customer care baffling. Surely, the workmen would have wanted repeat business and word-of-mouth publicity.

Sadly, all they did was make me wonder whether I shouldn't just get off my backside and do the jobs myself. Heaven help us.

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  • Profile image for CazDC

    by CazDC

    Monday, December 10 2012, 8:26PM

    “Anthony_Rol - if Neil White can afford it then isn't he giving the economy a boost by employing people to do the jobs he doesn't have time or doesn't want to do? Surely just what we need in these tough economic times. We too have been let down on many occasions by tradesmen not turning up as promised or failing to provide a quote. I'd so much rather they would just say if they're not interested and avoid wasting all our time. Perhaps the Derby Telegraph could start up a list of 'untrustworthy traders' and we could all add to it!!”

  • Profile image for Santas_Helper

    by Santas_Helper

    Monday, December 10 2012, 6:21PM

    “by Stangi
    However I would like to draw readers' attention to the 'Trusted Trader Scheme' which can be accessed on Derbyshire County Council's website."


    Hold on - the Council give no warranty on their so called "trusted traders", and I've certainly come across one who cant be trusted to do a good, or even half decent job.”

  • Profile image for Tamas

    by Tamas

    Monday, December 10 2012, 5:14PM

    “Well, if you want some artwork Neil, call me. I never let anyone down.

    http://tinyurl.com/lwl9uq

  • Profile image for Andrew_Ilson

    by Andrew_Ilson

    Monday, December 10 2012, 4:47PM

    “I have to agree with this. As someone who moved to the area a few years ago I dont have family around to help with the difficult stuff and pass on sage advice so I rely on the professionals. Sadly finding a good one is very difficult. I had one come round the other day (a joiner). He quoted for the job and said he'd come on Friday (a couple of days later). He never showed, never phoned, ignored calls and texts. The other thing I find is sometimes when you do find a good one they will inevitably let you down at some point. Then the hunt for a replacement starts again. I agree with mark_sinfin that's it because they much prefer the big jobs, but there aren't big jobs all the time and these are tough economic times.”

  • Profile image for Antony_Rol

    by Antony_Rol

    Monday, December 10 2012, 1:57PM

    “"all they did was make me wonder whether I shouldn't just get off my backside and do the jobs myself. "

    There's an idea. why don't you?
    Ironing and gardening are, assuming you are reasonably healthy, hardly difficult. Not doing it because you simply, 'can't stand it, or don't have the time' isnt an option for many. You have to learn to just get on with it, and somehow find the time
    Whinging because you have more money than sense doesn't wash with me I'm afraid (even if it is only 'partially true')”

  • Profile image for DerbyBorn

    by DerbyBorn

    Monday, December 10 2012, 11:50AM

    “Many capable people do not appreciate the importance of good communications and sticking to commitments.
    However, most are capable of doing jobs one-handed as they seem to be on the phone all the time.”

  • Profile image for LordAbove

    by LordAbove

    Monday, December 10 2012, 11:47AM

    “Q: "Why is it so hard to find an honest and reliable tradesman? "

    A: " That's because they are very few and far between, that's why.!"”

  • Profile image for Stangi

    by Stangi

    Monday, December 10 2012, 10:37AM

    “Agreed Mark_Sinfin.
    However I would like to draw readers' attention to the 'Trusted Trader Scheme' which can be accessed on Derbyshire County Council's website. Many of these will do 'smaller' jobs and some give a discount for Derbyshire Goldcard holders.”

  • Profile image for mark_sinfin

    by mark_sinfin

    Monday, December 10 2012, 10:14AM

    “People are only bothered about chasing the big money jobs these days which is why they put smaller jobs on the back burner and end up doing them in down time on the bigger ones. Its a shoddy way to do buisness though as you never build up a customer base who pass on your name to thier friends who in turn get you the big jobs you need along with the smaller ones to keep you going.”

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