Online businessman is furious after BT fails to fix internet eight times
A BUSINESSMAN who runs his firm online has been left unable to contact customers for nearly two months after his internet failed.
Mike Clarke has been paying BT £40 a month for broadband which, since the end of November, has not worked at all.
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Mike Clarke, who runs his business online, says he has lost out in a "big way" after having no internet for two months. He says BT has failed to fix the problem on eight occasions.
And, since the problem was diagnosed by an engineer, the company has failed to fix the service on eight separate, pre-arranged dates.
Mr Clarke, 65, said he felt BT's service had been "diabolical".
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He said: "Since November 28, my broadband has been down.
"I have flats and run a property business online but, since then, I have not been able to respond to customers or been able to check my e-mails.
"I have paid my bill each month and had nothing.
"The day after I reported it, an engineer came round and diagnosed the issue. He said it was a problem with the cables underground, a problem with the connections."
Mr Clarke, of Staunton Harold, said he had called BT several times.
He said: "I have had so many conversations with them and it is always the same.
"They ask me if I'm happy with the service and I say no because I don't have any service.
"So they ask me if a repair has been done and I say no and they book a date for it to be carried out.
"Well, they have set eight dates now and missed every one.
"It's diabolical. It feels like they are just blanking me. I don't get any 3G service where I live so I can't use my mobile.
"I went with BT because they are the company you trust, or they used to be. I just feel it's very unfair.
"I have no idea when they might actually come out and fix this.
"The internet is what I rely on to run my business, so I am losing out in a big way."
A spokesman for BT said: "We have been investigating this problem and this is caused by multiple faults in different locations in the underground cabling.
"We have completed one excavation, but need to carry out further digs to complete this repair.
"We have been in contact with Mr Clarke to apologise for the time taken on this repair and will be keeping him fully updated on progress."
The company finally fixed Mr Clarke's internet this week, but he said he was left furious by the delay.
He said: "I just want other people to know what they might be getting into with BT. It has taken them such a long time to sort this out and I don't feel it's good enough."
Comments
by holedriller
Friday, January 25 2013, 8:43PM
“Last year I had the same problem with BT internet, I was off line for six weeks. I kept a diary of the calls that I made, with similar experiences to those of Mike Clark. All phone conversations were with operators in India, who were charming and totally ineffective. Every time they promised to take personal ownership of my problem, and that was the last I heard of them.
Eventually I was reconnected after employing two solutions. The first was to follow a BT van to the exchange at Spondon, explain the situation, and wait whilst the driver kindly went in and checked what the problem was. The second was personally contacting the chairman of the board of BT, of which I am a shareholder. That worked! Funnily, they have never asked me how happy I am with their service.
Holedriller”