Severn Trent to move 400 jobs to Pride Park call centre
SEVERN Trent Water is bringing 400 jobs to Pride Park after agreeing to buy a former call centre building which belonged to internet bank Egg.
The company has confirmed it is looking to move its current call centre operation, in Raynesway, to the building, which is one of two large structures on the site. The other building is currently home to the HEROtsc contact centre, which employs 1,200 people.
Severn Trent said it was not considering taking on extra staff as part of the move.
In a statement, it said: "Severn Trent can confirm that we are in the process of purchasing property at Pride Park in Derby.
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"Our plans are to move our existing customer call centre, which is currently based at Raynesway, into the new building. This will allow us to make better use of the facilities at our current site and ensure a top-class call centre for dealing with inquiries from our customers."
The entire Egg site became available following a deal by Barclaycard to buy the internet bank's credit card business in 2011.
As part of the deal, Barclaycard inherited Egg's buildings but when the firm decided not to retain the site, it led to 650 redundancies and the city faced the prospect of both buildings lying empty.
Towards the end of 2011, HEROtsc announced it was taking over one of them to service a contract for Sky but it left Egg's former parent company, Citi, trying to find a buyer for the other building.
The last tenant of that building was Yorkshire Building Society, which bought the mortgage and savings division of Egg. It stayed on the site until mid-2012, with former Egg staff working for it on a sub-contract basis.
Severn Trent, which is headquartered in Coventry, is the UK's second-biggest water company. It provides services to more than 3.7 million homes and businesses in England and Wales, including most of Derbyshire.
The company has a call centre in Coventry dealing with operational emergencies and billing inquiries, and two others in Derby and Shrewsbury, which deal solely with billing inquiries.
Adam Tustain, property portfolio manager for Severn Trent, said: "We are pleased that this purchase allows us to keep our call centre and our employees in the city. Derby is a great place with great facilities and we are very much looking forward to moving into the new building in due course."
John Forkin, managing director of Marketing Derby, a public/private sector organisation which promotes the city as a place to invest, said: "We welcome this investment. At 120,000sq ft, this one of the biggest property deals the Midlands will see this year. Severn Trent is a blue-chip company and it is great news it is creating a showcase customer service centre in the heart of Derby.
"It's great that the city is retaining these jobs and I hope this will give Severn Trent the confidence to grow further. It is also worth noting that with the addition of the Severn Trent jobs, that site will now employ more people than it ever did when it was owned by Citi."