Severn Trent to consult customers on future water bills
WATER giant Severn Trent is to launch a consultation with customers on how much they would be prepared to pay in the future.
The firm, which supplies the majority of homes and businesses in Derbyshire, is currently formulating its business plan for 2015 to 2020.
The plan will affect the amount customers will pay and what kind of service they will receive.
Dr Tony Ballance, Severn Trent Water’s director of strategy and regulation, said: “Severn Trent customers have the lowest average bills in England and Wales, and we’d like to keep it that way.
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“However, there are lots of challenges ahead such as climate change - particularly as the Environment Agency reported last week that 2012 was the wettest, and yet driest, year on record.
“So, this means we need to continue to invest to make sure we have enough water for the future and equally that our sewer pipes can cope with increasing rainfall.
“But while we’re shaping our plan, customers can play their part and get involved.
“So, whether they believe reducing leakage should be a priority or preventing sewer flooding should be top of the list, or actually none of that matters as long as they continue to have the lowest bills, then we want to hear from them.”
The firm is urging customers to register their interest before the consultation period starts next month.
To sign up to take part in the research visit www.stwater.co.uk/getinvolved.