Shoppers angered as troubled HMV stops taking vouchers
DERBY shoppers have expressed their anger after the city store of troubled music chain HMV stopped accepting vouchers and gift cards.
The company, which has a store in Albion Street, yesterday confirmed it was working with Deloitte to salvage the 92-year-old business – which has struggled to compete with internet retailers and supermarkets.
HMV's 239 outlets, including the one in Derby, will remain open while a buyer for some, or all, of the business is found. It is understood the city store employs about 15 people, with a similar number at HMV's Burton store – at the Coopers Square shopping centre.
In the meantime, the chain has stopped accepting vouchers – which has infuriated some Derby Telegraph readers. Sarah Ward said: "My boyfriend and I were given £40 to £60 worth of HMV gift cards for Christmas.
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"I will be furious if we can't use them. We may as well have chucked the money down the drain."
Another reader, with the username Davsl, posted on the Derby Telegraph's website – thisisderbyshire.co.uk: "Makes me sick. I tried to use my £40 vouchers but they would not take them – but they are still taking cash off people. How can that be right?"
Elsewhere, a Derby electronics retailer has closed, with the loss of about five jobs.
Deloitte has also been called in for Raresupply Ltd, which trades as the Sony Centre and has a store in the Westfield Derby shopping centre.
Deloitte said it was working closely with Sony to fulfil customer orders where possible and to deal with warranties and customer service issues. Customers can call the Sony customer helpline on 0844 846 6555.