Call centre firm could recruit more workers in takeover of Egg site
THE boss of a company which is creating 700 jobs after taking over a Derby call centre has said that the firm could end up recruiting more workers in the future.
Yesterday, the Derby Telegraph reported that Hero TSC is to take over the Pride Park call centre previously occupied by internet bank Egg.
It will be used to handle customer service calls for broadcaster and telecommunications firm Sky.
Hero TSC, which has taken on half of Egg's Pride Park site, said the deal would create 700 jobs over the next six months.
But chief executive David Turner has said the site is large enough to accommodate more workers, although the company has declined to specify how many additional staff it might take on in the future.
It is understood that the Pride Park site has the capacity to house up to 1,500 call centre workers.
Mr Turner said: "This is a superb facility and I have heard only good reports about the quality of the staff from here.
"It is also a big facility and its size and scope gives us the capability to actively pursue new business leads with a view to steadily increasing the workforce. Our long-term goal would be to have it working at full capacity."
Mr Turner said Hero TSC was committed to Derby.
He said: "The company has a long and established history of commitment to areas where we operate.
"Our first site opened in 1994 – and we are still there. We see a strong and progressive future in Derby."
Meanwhile, Derby City Council has confirmed that it will eventually take on the lease of the other half of the site, which was not included in the Hero TSC deal.
That half is currently used by Yorkshire Building Society, which bought Egg's mortgage and savings division this year from parent company Citi.
It is understood that the Yorkshire Building Society will remain on the site until mid-summer, with former Egg staff working for the society on a sub-contract basis.
After that, the city council will take on the lease and look to attract more call centre operations to the site.
The authority's director of regeneration Richard Williams said: "Once Yorkshire Building Society has moved out of that half of the site, we have agreed to take on the lease. I would like to stress that this extra space is not specifically for Hero TSC.
"But we will be working with the firm to bring in other call centre business."
The city council will pay for the lease from its Regeneration Investment Fund – a £10 million pot of money, which aims to stimulate development projects and jobs in the city.
At this stage, the authority is not revealing how much it will be spending due to "commercial sensitivities".
If more call centre work came into the Pride Park site, it could offer new opportunities to the 600 former Egg staff who transferred to the Yorkshire.
Meanwhile, the first in a series of Hero TSC recruitment days will take place at the Derby site, from noon to 4pm today.
Further sessions will take place on Monday, from noon to 4pm, and Tuesday, from noon to 4pm and 5.30pm to 8pm.