No choice but to do the job myself sometimes

MONDAY

I arrive in the office, make myself a cup of tea, then complete last week's timesheet and e-mail it to payroll.

This morning, I have a meeting with Derbyshire County Cricket Club, a long-standing client.

I head to the County Ground, where we discuss the renewal of the club's cleaning contract and go through any amendments.

Back at the office, I prepare for an afternoon interviewing prospective candidates for various cleaning jobs.

The company has won a number of significant contracts recently so we're looking to expand our team.

Office Care cleaning operatives are appointed to work at dedicated sites so they are familiar with the building and the client's requirements.

I have six candidates to interview for a position at Derby Theatre.

After the interview stage, the successful candidate will go through our in-house training programme before their induction to the site.

Before heading home, I go to do the second part of an on-site induction with a new cleaner at Derwent Street Dental Clinic, in Belper.

At home, I have dinner with my partner Dan and daughter Kenzie before helping her with her maths homework.

TUESDAY

This morning I head straight to a client meeting at the Westfield Centre.

Co-op Travel are a new client who have just opened a branch in Westfield and I go to perform the walk-around with the designated cleaner to familiarise myself with the site and sign the necessary security paperwork.

Back at the office, I have a mountain of paperwork to get stuck into, which takes me the rest of the day.

Later, a cleaner due to work that evening calls in sick so I phone around and arrange cover.

After work I go to the gym on Pride Park before heading home for a relaxing evening with the family.

WEDNESDAY

I briefly stop by the office to check my e-mails and messages before heading to a client meeting at Assystem.

This client has recently expanded so we discuss the changes to their contract and increased cleaning requirements. Then I head to Ruddington to meet with a client and discuss some cleaning specification amendments.

In the afternoon I accompany Jo, one of our new account managers, to an induction meeting with a client. I introduce Jo as their new account manager and perform a walk-around and discuss the client's expectations for our service.

THURSDAY

This morning I prepare for our employee focus group, which is tomorrow.

Office Care has taken a stand at a jobs fair at the Roundhouse, so I head over at 11.30am to set-up our stand and make sure everything is ready for when the doors open at 1pm.

After a short presentation, the students start to flood into the stands. We get chatting to some students about the temporary and part-time positions available.

By the end of the event, we've gathered quite a lot of application forms.

Back at the office the window cleaning team arrive for our weekly management meeting.

After work I do a session in the gym before heading home to spend some time with the family.

FRIDAY

It's our regular employee focus group this morning.

All employees are invited to give their honest feedback of Office Care, from how they find working for the company to things they'd like to change, their opinion of the management style and even the equipment they use.

After the feedback portion of the focus group, employees are treated to a selection of refreshments – and they receive a bonus in their wages.

I spend the rest of the afternoon going through my reports, which allow me to remotely monitor staff clocking in and out.

This is important for health and safety as many of the staff work alone. This alerts me if a member of staff clocks in but not out, or doesn't clock in at all.

After work it's a night out in Nottingham with some friends – we're going to see Plan B at the Capital FM Arena and then for dinner at Jamie's Italian.

SATURDAY

I'm up bright and early for my morning Body Pump class at the gym.

Suitably refreshed, my partner and I head over to Crufts at the NEC Arena in Birmingham.

When we get back from Birmingham, there's just enough time for a quick change before meeting at my sister's for dinner.

SUNDAY

I have a lie-in before spending the day with Kenzie.

In the afternoon, I get a call from one of our cleaning operatives who has hurt her knee and is unable to work tonight.

As the only key-holder to the building, I get some cleaning materials together and go and do it myself – not the way I planned to end the weekend but it's all in a day's work.