More are happy with the service council provides
STAFF at Derby City Council will be praised after a satisfaction survey showed the number of people happy with the services the authority provides had increased – despite more than £34 million being taken from the budget.
More than 1,000 people were surveyed during November and December as part of research into the authority's performance.
The results showed that, despite the work being carried out at a time when the council was cutting back on spending, people were happier with services.
Overall, 68% of those who responded were satisfied, compared to 41% a year earlier.
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Residents were particularly happy with cultural and leisure services in the city, with 85% of people saying they were happy.
More people were also satisfied with libraries – 94% compared to 66% the previous year, and museums – 93% compared to 44% in 2010-11.
Councillor Philip Hickson, council leader, said: "Despite challenging economic times and the impact of significant budgetary restraints for the council, I am delighted to see our residents are reporting a significant increase in overall satisfaction with council services at 68% overall satisfaction up 27% on 2010-11."
Labour leader Councillor Paul Bayliss added: "These are an interesting set of results and we should compliment the officers and staff for achieving them."
He said the results were particularly pleasing considering voluntary redundancies had reduced the number of staff left delivering services for the council.
Chief executive Adam Wilkinson said he would circulate a message to staff to acknowledge their hard work.