I live in hope I can get an appointment with my GP

I RANG my GP to get an appointment, to be told that the line was busy but I could press "five" for a ring-back, which I did – only to be told that I was not on ring-back, which was funny as I am on ring-back at the chemist and my taxi service.

When the bill came, I thought I would sort it out before I paid my £93 phone bill. I phoned BT and explained that I wanted to be put on ring-back, gave them my GP number and hoped that I would have no more trouble. They said: "You have the wrong number – this is not your GP number." I then phoned my GP and explained what they said. They said: "Yes, we are your GP."

A man phoned me from BT to ask me if I was satisfied with the service. I said all I wanted was someone to understand that I wanted to be on my GP's ring-back list. Living in hope that I might get an appointment – you could not make it up.

I think most services get worse.

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Rita Gaskin

Pembroke Street

Derby