Systems back up and running at Derby City Council

PHONELINES at Derby City Council were down for around two hours yesterday morning.

Any customers trying to call the authority's Derby Direct, which deals with calls on matters ranging from benefits and housing, to pest control and highways, got a message saying the lines were closed from 9am. But by 11am the phones were back up and running as normal.

A spokesman said the council was working with its contractor Serco to find out the cause of the problem.

He said: "We apologise for any inconvenience this may have caused."