It's time to refuse to use self-serve checkouts
I AGREE wholeheartedly with Kevin Winson's Soapbox article "Supermarket self-checkouts throw up a lot of questions" (Derby Telegraph January 24).
I have said for a long time that self-service tills are the thin edge of the wedge and were designed to replace staff, and friends and family just laughed at me.
Having worked in customer service for a number of years, I can assure you that they are designed to replace staff and, in this world today, where customers are just rush-rush, they cannot see what their intent is.
I remember when a certain large newsagents introduced them in Derby and customers were encouraged to use them and I said to the manager they were designed to reduce staff and he said, no, it was to improve customer service. I think not.
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I remember going into a large DIY superstore locally and, when I got to the checkouts, there were only self-serve ones available and, when I asked for a manned checkout, was told there was only self-serve. I placed my goods (£100+) down and walked out.
Wherever you shop where there are so called self-serve tills, there is always a member of staff having to sort out problems.
When there are no checkouts and queues at self-serve then perhaps customers will realise the truly wonderful service you receive at checkouts.
It would appear that one store in London has stated it is in response to customer needs. Who conducted the survey and just who was questioned? Would this be same customers who use the internet to shop because they cannot be bothered to support high street shops?
Wake up, smell the coffee and don't be browbeaten into using a self-serve checkout, as they will invariably take you longer to shop, and don't believe that they are there for our benefit because nothing could be further from the truth.